Returns, Refunds & Exchanges
If something goes wrong with your purchase from Studio Pikori, your rights are protected under the Australian Consumer Law (ACL).
Faulty, Damaged or Incorrect Items
If an item is faulty, damaged, unsafe, not fit for its intended purpose, significantly different from its description, or you received the wrong item, you may be entitled to a refund, replacement or other remedy. The appropriate remedy will depend on the nature and circumstances of the issue and will be provided in accordance with your rights under ACL.
If your order arrives damaged or you believe there is an issue with your purchase, please contact Studio Pikori with your order number, details of the issue and, where applicable, photos of the item and packaging.
proof of purchase
We may ask for reasonable proof of purchase, such as your order confirmation, receipt or other evidence of purchase. You do not need the original packaging to exercise your rights under the ACL.
Change of mind
The Australian Consumer Law generally does not require businesses to offer refunds or exchanges for change-of-mind purchases. Accordingly, we do not offer refunds or exchanges for change of mind.
If you have accidentally ordered the wrong item or made a genuine ordering mistake, please contact us as soon as possible. While we cannot guarantee a refund, exchange or cancellation, we may consider your request at our discretion, particularly if your order has not yet been processed or shipped.
How to Request a Return, Refund or Replacement
If you believe your purchase is faulty, damaged, incorrect or otherwise covered by the Australian Consumer Law, please contact us with your order number and a description of the issue. Photos may be requested where appropriate.
We’ll review your request and let you know the next steps.
Nothing in this policy excludes, restricts or limits your rights under the Australian Consumer Law.